Why Choose the Flint Change Team?

About Flint Change

We take a fresh approach to helping you manage any organisational change. 

For us it’s all about engaging your teams and helping translate your strategy or culture into what it means for your people. By finding exciting ways to do this, we work with you to get more out of them, so they feel the change and make a difference.

Our bespoke but simple methods provide the framework for businesses to define “what this means for me” for individuals at all levels.

Trust us to translate your strategy so you can grow, evolve or make the changes you need. We have the experience, knowledge and approach to get real results to light up your business for change.

About Our Business

Flint Change was established in 2014 to support businesses with the expertise that’s needed to ignite cultural change.

Over the years we’ve worked with organisations to bring teams onto the same page, getting the best out of every individual, so they feel the change and make a difference.

Since then, Alex Walker has been supporting Leadership teams to create the optimum environment to implement change. In 2020, Lucy and Marianne joined the team and brought their broad set of skills to create a truly collaborative approach, working together to support you with Customer Experience, Employee Experience and Change Management.

Our unique, combined experience means we can make a real difference to the organisations we work with. We get stuck in, listening to and engaging with your people to help businesses create the change they want to see.

Meet The Team

ALEX WALKER

“I am very passionate about driving and implementing positive change: seeing businesses improve engagement with their teams, bring the spark back and create strong business results.”

Alex is a Business Psychologist and Non-Executive Director with a background in HR and customer operations. She has a proven track record in creating behavioural and cultural change for tangible business benefits, having worked with brands including Miele, Virgin Mobile Australia, the NHBC, the NHS, the Open University and GE Healthcare.

MARIANNE AVERY

“I’ve always been passionate about customer and employee experience, and I would describe myself as a ‘die-hard customer champion’. I’m able to walk in the customer’s shoes, understand their pain points and use these insights to drive change.”

Marianne’s experience is in project management, customer services and customer experience. She has extensive contact centre experience both in outsourcing and account management as well as client side. She has a proven track record in managing large scale deployments in the UK and overseas as well as launching new credit card propositions and managing teams across virtual environments and geographies. She has worked with a number of blue chip brands including Barclaycard, Sky, Virgin Mobile and Ford Inc.

LUCY PALMER

“I firmly believe that business change is only truly successful when people are fully engaged in its purpose, and considered as integral to its delivery. Creating and sustaining the right culture to support that is critical.”

Lucy combines a wealth of programme management experience along with a solid commercial background. She understands the dynamic between having engaged people, aligned ways of working, and delivering excellent customer experiences. She has implemented a wide range of strategic change programmes including customer experience evolution, culture change and employee engagement. She has worked in global roles, and understands the unique challenges of working within dispersed virtual teams. Brands have included Vodafone, Mars Inc, HGS, and HSBC.

Our Values

We fire up the change ignited by you.

Brand

Values

Adaptable

We’re not set in stone in terms of our approach, so we can be adaptable and flexible based on what our client needs.

Straight Talking

We are proudly honest and our combined spirit will challenge in a way that is never dismissive or boring.

Action Focussed

Taking action in relation to culture is what can make a difference. We will be pragmatic, not just conceptual and always roll up our sleeves to get things done.

Collaborators

We celebrate and seek out strengths, developing them with our clients. We listen and nurture relationships to get people involved and get more out of them.

Contact us to arrange a discovery call to find out more