Why Choose the Flint Change Team?

We have the experience, knowledge and approach that will light up your business and equip you and your team for change.

About Our Business

Flint Change was established in 2014, and since then Alex Walker has been supporting Leadership teams to create the optimum environment to implement change.

In 2020, Lucy and Marianne joined the team and bring their broad set of skills to create a truly collaborative approach, working together to support you with Customer Experience, Employee Experience and Change Management.

Meet The Team


“For years I have been passionate about driving and implementing change. Seeing businesses improve engagement with their teams and bring the spark back.”

Alex is a Business Psychologist and Non-Executive Director with a background in HR and customer operations, and a proven track record in creating behavioural and cultural change for tangible business benefits, having worked with brands including Mandara, NHS, NHBC, Open University, Miele, Virgin Mobile Australia and GE Healthcare.


“I live and breathe our projects through the mindset of our customers.”

Marianne is deeply passionate about the customer. At Barclays she was responsible for aligning the customer experience across the offshore Virtual Channel Teams as well as building a culture where colleagues were customer advocates. Previously she has managed partnerships and new product development teams as well as large scale programmes for clients including Virgin Mobile Australia and Ford Inc.


“I firmly believe that business change is only truly successful when people are fully engaged in its purpose, and considered as integral to its delivery. Creating and sustaining the right culture to support that is critical.”

Lucy’s experience combines programme management skills with commerciality, having implemented strategic change programmes delivering a mix of customer experience evolution, commercial development, culture change and employee engagement. Gaining an MBA in 2009, she combines theory with a hands on approach. Brands have included Vodafone, Mars Inc, HGS, and HSBC.

Our Values

This is why and how we are passionate about supporting businesses through change.

We fire up the change ignited by you.

Contact us to arrange a discovery call to find out more