“I firmly believe that business change is only truly successful when people are fully engaged in its purpose, and considered as integral to its delivery. Creating and sustaining the right culture to support that is critical.”
Lucy’s experience combines programme management skills with commerciality, having implemented strategic change programmes delivering a mix of customer experience evolution, commercial development, culture change and employee engagement. Gaining an MBA in 2009, she combines theory with a hands on approach. Brands have included Vodafone, Mars Inc, HGS, and HSBC.